TERMS & POLICIES

SHIPPING POLICY
C&C is not responsible for delayed delivery of packages due to customs issues when shipping internationally.

Once the shipping carrier has scanned your package, C&C is not liable for lost or stolen shipments, even when tracking dictates it has been delivered. C&C is not responsible for the delayed delivery of packages due to any unforeseen weather or technical issues within the shipping company. If your package is sent back to C&C for any reason, a store credit will be issued via email (minus the applicable shipping costs).

We strongly recommend adding shipping insurance to your order. 

PROCESSING TIME
C&C aims to ship orders out within 2-5 business days. During high volume times, the processing time may be extended. C&C cannot guarantee a delivery date. 

WRONG ADDRESS POLICY
C&C ships to the address that is provided at checkout. C&C is not responsible for packages that are undeliverable due to an incorrect address. Once an order has been processed at the shipment facility, we are unable to amend any shipping labels. If a packaged is returned to us due to the address being incorrect, a store credit will be issue via email, minus the applicable shipping costs. 

PRE-ORDER POLICY
Due to high demand on certain items, we will sometimes accept preorders. We always try to get them shipped as fast as possible,  however there may be delays that our out of our control. Pre-order dates are tentative.

RETURNS/EXCHANGES POLICY
C&C does not accept returns at this time. If you have found that you ordered the wrong item or just need a different size, please contact us within 14 days of receiving your package. We will be happy to provide you with a return address to send back the item at your own expense. Once the item is received & inspected, we will issue a store credit for the amount paid for the item at time of purchase. Items must be in their original condition with no signs of wear or damage.

We take great care in packaging your orders so that they arrive in perfect condition. If you are sending back an item, please package it appropriately with the same protection. Items exchanged must be in it’s original packaging.  

ORDER CANCELLATION POLICY
We will do our best to accommodate any requests on orders that are new. If your order has begun processing, we are unable to make any modifications. If you wish to cancel your order, we can offer you a store credit. Please e-mail us and we will get back to you with a solution. Please make sure to check all details before the order is placed and make sure they are correct.

 

PROMOTION POLICY

All promotional codes are automatically applied to the subtotal of your order. Taxes and shipping costs are additional. All free gifts with purchase are based on subtotal prices, excluding taxes and shipping costs.