FAQ

 

Please note that we are experiencing delays on certain orders. We are working around the clock to get your orders out as quickly as possible but due to the increase in demand and shipping delays, processing times have been extended. Depending on your location, there may be shipping delays that are out of our control. We are very sorry about this and any inconvenience this may have caused! 


Hi! Thank you so much for checking out our site! We hope this answers any & all of your questions!

ABOUT

C&C Luxury was founded by Allie & Toni Sevdalis. Each piece is lovingly made to order or curated by Allie & Toni Sevdalis. They decided to release a jewelry line in order to provide their viewers with affordable and accessible jewelry to bring luxury to their everyday life.

SIZING

All of our pieces are available in a standard size that fits most. Every standard bracelet is made to fit a 6 inch wrist, so in total the bracelet measures just under 7 inches. Each standard necklace/choker is made to fit a 13" neck accordingly. If you require a larger or smaller size, please select YES to the custom option & leave your measurement in inches in the pop up box. 

 MATERIALS USED:

The majority of our jewelry is crafted with the following high-quality materials: stainless steel, plated stainless steel or 925 sterling silver.  We test each piece and take pride in the quality of our products. We recommend removing your pieces prior to bathing or going swimming in order to protect the plating and vitality of your jewelry. We recommend being careful with your pieces & avoiding direct contact between the jewelry and lotions/creams, perfumes/body sprays, water, etc.

Please note that all items are sold individually unless explicitly described as a set. 

 PRODUCTION & SHIPPING

Each piece of jewelry is handmade and ready to ship within 10 business days. Please note that during high volume times, additional processing days may be required since everything is handmade by Allie & Toni. 

 SHIPPING

We ship WORLDWIDE! Within Canada, all orders are processed by Canada Post. Orders are shipped using USPS Express to our American customers.

 WRONG ADDRESS 

In the event that we are provided with the incorrect address or part of your address is missing, C&C is not responsible for lost or stolen packages. Once an order has been processed at the shipment facility, we are unable to amend any shipping labels. If a packaged is returned to us due to the address being incorrect, the 2nd shipping is the sole responsibility of the recipient.

 Once a package has been shipped, we are unable to alter the shipping address.  In the event that the package is returned to sender, the customer is responsible for return shipping costs.

PREORDERS

Due to high demand on certain items, we will sometimes accept preorders. We always try to get them shipped as fast as possible,  however there may be delays that our out of our control. Pre-order dates are tentative.

RETURNS/EXCHANGES

Each and every piece is made to order & custom made for you, therefore we do not offer returns, refunds or exchanges. Please measure your neck/wrist to guarantee your perfect fit prior to ordering. 

In the event that an item comes damaged or part of your order is incorrect, please notify us immediately upon receipt and we will be glad to help with any issues.  

 ORDER CANCELLATIONS

Your order cannot be cancelled after it has been placed. Please make sure to check all details before the order is placed and make sure they are correct.

 CURRENCY

We price our pieces in USD. This is due to the fact that we purchase our materials in USD, so our prices are based on what we paid. Additionally, most of our expenses (site hosts, payment hosts, envelopes, etc) are also paid for using US currency. If we were to convert it to CAD before posting them on the site, the prices would be equivalent to the USD you see when you checkout. 

 COUPONS

Coupon codes are shared via our newsletter, Twitter & Instagram. Coupon codes must be used at the time of placing the order and cannot be added afterwards. 

*Free shipping is valid on orders of $200 or more using the code FREESHIPPING. Cannot be combined with any other offers/promo codes*

Prices are subject to change without prior notice