FAQ

Hi! Thank you so much for checking out our site! We hope this answers any & all of your questions! 

ABOUT

C&C Luxury was founded by Allie & Toni Sevdalis. They decided to release a jewelry line in order to provide their viewers with affordable and accessible jewelry to bring luxury to their everyday life. Each piece is selected to reflect their own style and love of trends. 

SIZING

All of our pieces are available in a standard size that fits most. Every standard bracelet is made to fit a 6 inch wrist, so in total the bracelet measures just under 7 inches. Each standard necklace/choker is made to fit a 13" neck. 

MATERIALS USED:

The majority of our jewelry is crafted with the following high-quality materials: gold fill, stainless steel, plated stainless steel or 925 sterling silver.  We test each piece and take pride in the quality of our products. 

Please note that all items are sold individually unless explicitly described as a set.

DO I NEED TO TAKE OFF MY JEWELRY FOR SHOWERING, BATHING, SWIMMING, ETC?

That's up to you! We have been known to leave pieces on and they are very resilient! However, we recommend removing your pieces prior to bathing or going swimming in order to protect the plating and vitality of your jewelry. We recommend being careful with your pieces & avoiding direct contact between the jewelry and lotions/creams, perfumes/body sprays, water, etc. 

 SHIPPING

We ship WORLDWIDE! Within Canada, all orders are processed by Canada Post. Orders are shipped using USPS Express to our American customers. International orders are shipped with Asendia Priority Tracked.

C&C is not responsible for delayed delivery of packages due to customs issues when shipping internationally.

C&C is not liable for lost or stolen shipments. C&C is not responsible for the delayed delivery of packages due to any unforeseen weather or technical issues within the shipping company. If your package is sent back to C&C for any reason, you will be subject to paying for the re-shipment of your order. C&C is not liable for lost or stolen packages even if the tracking dictated that it has been delivered. C&C is not responsible for undeliverable packages due to an incorrect address. 

 WRONG ADDRESS 

C&C is not responsible for packages that are undeliverable due to an incorrect address. Please email us at orders@shopccluxury.com if you notice any errors as soon as possible & well be happy to update the address for you if the parcel has not been sent already. Once an order has been processed at the shipment facility, we are unable to amend any shipping labels. If a packaged is returned to us due to the address being incorrect, the 2nd shipping is the sole responsibility of the recipient. In the event that the package is returned to sender, the customer is responsible for return shipping costs.

PREORDERS

Due to high demand on certain items, we will sometimes accept preorders. We always try to get them shipped as fast as possible,  however there may be delays that our out of our control. Pre-order dates are tentative.

RETURNS/EXCHANGES

In the event that an item comes damaged or part of your order is incorrect, please notify us immediately upon receipt and we will be glad to help with any issues.  

C&C Luxury is not responsible for return shipping costs in the event that we do accept a return. The refund is solely for the cost of merchandise. Original shipping costs and return shipping costs will be deducted.

ORDER CANCELLATIONS

We will do our best to accommodate any requests on orders that are new. If your order has begun processing, we are unable to make any modifications. If you wish to cancel your order, we can offer you a store credit. Please e-mail us and we will get back to you with a solution. 

MY ORDER IS LOST!? 

Unfortunately once an order has been picked up by the postal service, we don't have much control. Please track your item and reach out to the relevant postal service (USPS or Canada Post). 

C&C is not responsible for lost or stolen packages.

 CURRENCY

We price our pieces in USD. This is due to the fact that we purchase our materials in USD, so our prices are based on what we paid. Additionally, most of our expenses (site hosts, payment hosts, envelopes, etc) are also paid for using US currency. If we were to convert it to CAD before posting them on the site, the prices would be equivalent to the USD you see when you checkout. You can change the currency via a pop up on the site. 

 COUPONS

Coupon codes are shared via our newsletter & Instagram. Coupon codes must be used at the time of placing the order and cannot be applied afterwards. 

Prices are subject to change without prior notice