FAQ
Hi! Thank you so much for checking out our site! We hope this answers any & all of your questions! If you have any other questions or concerns, please contact us at orders@shopccluxury.com
Should I take my jewelry off before showering, bathing, swimming, etc?
That's up to you! We have been known to leave pieces on and they are very resilient! However, we recommend removing your pieces prior to bathing or going swimming in order to protect the plating and vitality of your jewelry. We recommend being careful with your pieces & avoiding direct contact between the jewelry and lotions/creams, perfumes/body sprays, water, etc.
Where do you ship? What postal service do you use?
We ship WORLDWIDE! Within Canada, all orders are processed by Canada Post and Intelcom. Orders shipping to the United States are shipped using USPS Express. International orders are shipped with Asendia Priority Tracked or USPS First Class International depending on what is available for your provided address. Once your order is fulfilled, you will receive an e-mail with your tracking information.
Help! My order is lost!
We ship to the address that is provided at checkout & unfortunately once an order has been scanned (accepted) by the postal service, shipping is no longer in our control. We have added the option of shipping insurance at checkout. In the event that your package is lost, stolen or damaged during transit, the shipping insurance will provide coverage to your order and a replacement package will quickly be shipped out - all you have to do is contact us.
Please track your item and reach out to the relevant postal service for additional information on the whereabouts of your parcel.
I put in the wrong shipping address! Can you help?
We ship to the address that is provided at checkout. In the event that you notice your address is incorrect, please email us at orders@shopccluxury.com if you notice any errors as soon as possible & well be happy to update the address for you if the parcel has not been processed by our shipping partners.
Once an order has been processed at the shipment facility, we are unable to amend any shipping labels. If a packaged is returned to us due to the address being incorrect, a store credit will be issued via e-mail (minus the cost of shipping).
I received the wrong item or an item is damaged. What should I do?
In the event that an item comes damaged or part of your order is incorrect, please contact us at orders@shopccluxury.com within 14 days of receipt and we will be glad to help with any issues.
What is your exchange policy?
Please contact us at orders@shopccluxury.com within 14 days of receipt for any inquiries. If you receive your order and realize that you ordered the wrong size, you can send it back for a store credit. Please note that there is a $7 restocking fee and you are responsible for the return shipping cost.
We take great care in packaging your orders so that they arrive in perfect condition. If you are sending back an item, please package it appropriately with the same protection. Items exchanged must be in it’s original packaging.
*For reasons of hygiene and safety, earrings are non exchangeable or returnable (unless faulty)*
Can I cancel my order?
We will do our best to accommodate any requests on orders that are new. If your order has begun processing, we are unable to make any modifications. If you wish to cancel your order, we can offer you a store credit. Please e-mail us and we will get back to you with a solution.
What currency do you use?
We price our pieces in USD. You can change the currency via a pop up on our website. This is due to the fact that we purchase our materials in USD, so our prices are based on what we paid
Do you offer coupon codes?
Coupon codes are shared via our newsletter & Instagram. Coupon codes must be used at the time of placing the order and cannot be applied afterwards.
Prices are subject to change without prior notice