FAQ

 

Hi! Thank you so much for checking out our site! We hope this answers any & all of your questions! If you have addition questions, please contact us at mailto:shopccluxury@gmail.com with your inquiry or order number. 

 

ABOUT

C&C Luxury was founded by Allie & Toni Sevdalis. Each piece is lovingly made to order or curated by Allie & Toni Sevdalis. They decided to release a jewelry line in order to provide their viewers with affordable and accessible jewelry to bring luxury to their everyday life.

 

SIZING

All of our pieces are available in a standard size that fits most. Every standard bracelet is made to fit a 6 inch wrist, so in total the bracelet measures just under 7 inches. Each standard necklace/choker is made to fit a 13" neck accordingly. If you require a larger or smaller size, please select YES to the custom option & leave your measurement in inches in the pop up box. 

 

MATERIALS USED:

The majority of our jewelry is crafted with the following high-quality materials: stainless steel, plated stainless steel or 925 sterling silver.  We test each piece and take pride in the quality of our products. We recommend removing your pieces prior to bathing or going swimming in order to protect the plating and vitality of your jewelry. We recommend being careful with your pieces & avoiding direct contact between the jewelry and lotions/creams, perfumes/body sprays, water, etc.

Please note that all items are sold individually unless explicitly described as a set. 

 

PRODUCTION & SHIPPING

Each piece of jewelry is handmade and ready to ship within 5 business days. Please note that during high volume times, additional processing days may be required since everything is handmade by Allie & Toni. 

 

SHIPPING

We ship WORLDWIDE! Within Canada, all orders are processed by Canada Post. Orders are shipped using USPS Express to our American customers.

 

WRONG ADDRESS 

Please contact us immediately once you notice any errors in your address so we can do our best to make the necessary changes. In the event that we are provided with the incorrect address or part of your address is missing, C&C is not responsible for lost or stolen packages. Once an order has been processed at the shipment facility, we are unable to amend any shipping labels. If a packaged is returned to us due to the address being incorrect, the 2nd shipping is the sole responsibility of the recipient.

 

Once a package has been shipped, we are unable to alter the shipping address.  In the event that the package is returned to sender, the customer is responsible for return shipping costs. If you would prefer a refund, you will be refunded the cost of merchandise. 

 

RETURNS/EXCHANGES

Each and every piece is made to order & custom made for you, therefore we do not offer returns, refunds or exchanges. Please measure your neck/wrist to guarantee your perfect fit prior to ordering. 

Return shipping is the sole responsibility of the customer. A $10 restocking fee and the original shipping fee will be deducted from your refund. Refunds are processed using the payment method you provided at checkout. In order for a return to be accepted, the item must be in brand new condition with no signs of wear.

In the event that an item comes damaged or part of your order is incorrect, please notify us immediately upon receipt and we will be glad to help with any issues.  

 

ORDER CANCELLATIONS

If your order has already been shipped or processed we are unable to cancel your order. A $10 cancellation fee will be deducted from your refund due to the processing and restocking we must do afterwards. Your refund will appear on your original payment method.  If you wish to change something in your order, please also do this within 24 hours. Once we have begun production, we cannot offer changes.  

 

CURRENCY

We price our pieces in USD. This is due to the fact that we purchase our materials in USD, so our prices are based on what we paid. Additionally, most of our expenses (site hosts, payment hosts, envelopes, etc) are also paid for using US currency. If we were to convert it to CAD before posting them on the site, the prices would be equivalent to the USD you see when you checkout. 

 

COUPONS

Coupon codes are shared via our newsletter, Twitter & Instagram. Coupon codes must be used at the time of placing the order and cannot be added afterwards. 

*Free shipping is valid on orders of $200 or more using the code FREESHIPPING. Cannot be combined with any other offers/promo codes*

Prices are subject to change without prior notice

Prices are subject to change without prior notice